DICT COVID-19 SERVICES


DICT COVID-19 SERVICES



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e
nNnamiBlA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Department: Marketing and Communications
13 Jackson Kaujeua Street
Private Bag 13388
Windhoek
NAMIBIA
T. +264 61207 2225
F: +264 61207 9225
E: dcm@nust.na
W: www.nust.na
FOR IMMEDIATE RELEASE
27 March 2020
Contact: Jordaania K Andima
Acting Director
Tel: 061 207 2360
Cell: 081 404 0473
Email: jkandima@nust.na
DICT | COVID -19 SERVICES
Dear Staff
In light of the University’s lockdown that commenced at 16h30 on Thursday, 26 March 2020, the
Department of Information and Communications Technology is committed to the support of NUST
staff members throughout the course of the COVID-19 pandemic.
ICT Helpdesk
The ICT Helpdesk is equipped to operate remotely and telephonically. The team will operate as usual
from Monday to Friday, 07h30 — 16h30. The ICT Helpdesk’s contact details are as follows:
Telephone:
Cell + WhatsApp
E-mail:
+264 61 207 2484
+264 81 249 7885
icthelpdesk@nust.na
BOM ae elem
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Ga ROMANE B
Monday to Friday from 07:30 to 16:30
(\\ +264 61207 2484
(© +264 81249 7885
ma icthelpdesk@nust.na
Microsoft Teams
Microsoft Teams is a cloud-based team collaboration tool that is part of the Office 365 suite. It allows
teams to collaborate content in real-time across different devices (PC, smartphones, tablets). The core
capabilities in Microsoft Teams include business messaging (chat), calling, video and audio meetings
and file sharing.
Microsoft Teams is accessible on the NUST website: https://www.nust.na/?q=ictservices. For
assistance, please contact the ICT Helpdesk via telephone, cellphone, WhatsApp or e-mail.

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Virtual Private Network (VPN)
A NUST Virtual Private Network (VPN) has been created for staff members. A VPN allows staff
members to securely connect their devices (PC or laptop) from their ‘home/external’ network to the
NUST network (e.g. staff intranet, ITS) over the internet.
A guide on how to access the VPN’ is_ accessible on the NUST_ website:
https://www.nust.na/?q=ictservices. For assistance, please contact the ICT Helpdesk via telephone,
cellphone, WhatsApp or e-mail.
Open Virtual Desktop (OVD)
An Open Virtual Desktop (OVD) environment, still in testing phase, is being set up to allow staff
members full access to a complete business desktop from own devices (PC, smartphone or tablet)
from the comfort of their home.
A virtual desktop shall provide a user’s desktop environment (wallpaper, windows, folders, Microsoft
Office, Adobe Pro DC, shared folders, ITS etc.) provided you have an internet connection.
A guide on how to access the OVD shall be accessible on the NUST website when testing is concluded.
For assistance, please contact the ICT Helpdesk via telephone, cellphone, WhatsApp or e-mail.
Other Services
We are still working on other ICT services, which shall be announced as they are fully operational.
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