Survey of Academic Library Response to the Coronavirus April 2020 Edition


Survey of Academic Library Response to the Coronavirus April 2020 Edition



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SURVEY OF ACADEMIC LIBRARY
RESPONSE TO THE CORONAVIRUS
EPIDEMIC, 2020 APRIL EDITION
ISBN 978-1-57440-633-7
©2020 Primary Research Group Inc.

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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Contents
THE QUESTIONNAIRE ........ssssssssssssesssssscsesssscsesessnscsessnscsesseacsesasacscsusanacsusseacsssasacassusseasacscsasanscsasessasanacsesananenessaeas 5
PARTICIPANTS LIST ........csssssssssssesssscsessssnsesessnscsesranscssacscssseacsesacacscsasscscsusseacsusaeacacasssaeacsesassesaeacsssesanseessssasansses 8
Characteristics Of the Sample........ceessssecssssssssessssessssessesessssesnsseensseenessenessesesssneasensssensssesaeeneasaseaeaseaeaseaeeasaeens 10
SUMMARY OF MAIN FINIDINGS ........csssssssssssssessssssesssscsesessnscsessescsesseansesusseasacsesasanassarsssesanansesaeasanensosanenseeess 11
College Policy on Class Maintenance ..........ccccccscscscsccscscssscesssscsessesssssesesesssesesececacecacacanssesesesesssacecananens 11
Range of Library Facilities Open to Library Patrons ...........cccccseessesssseeseessseeeeescsrsesssseseseees 11
Library Employees Diagnosed with COVID-19...........cccsssssssessesessssesssssseeseaeesesseseeesesesecacsesesees 11
Library Employees Quarantine ®a.........cccccsssssssssssssssssssssssesssessssssesesesesessesesssesesessseaseeeesseesesecacataracans 11
Percentage of Library Employees Working from Home, Pre and Post Coronavirus Inception
sasuuaaseueaeaeusstaseusseacsusseacasusstacsusseacsusueacsssussescsusseacsusseacssussescsusseacsssatacsssasatsceasatacseaeasaescssseacssearsesatansesesanstansesanansets 12
Special Measures to Protect Vulnerable Employees.............ccccscssesessssssssssesssesssessssssssesssssececeeeces 12
Publishers and Database Providers Supplying Free or Reduced-Price Access During the
EPiCe@iMiC.........cccscssssseeseseseseeeceseseeeeecaeseseeeeasaeseseeecaeaeseseeeeaeaeseseeecasaeseseeecauaeseseeecanaeseseeatanaesaeaeaeseseeatanseanseseeseas 12
Cancellations of Information Literacy ClasSses..........cccssssssssseecesscsesessssssscssaceccssesesesssessesesens 13
Use of Distance Learning in Information Literacy Classes...........ccccsssssssssssesssssssssssessesesesssseseees 13
Experience of Recent Level of Demand for CBOoksS..............cccssesesesesesseseseeeseesssseesessetactasensesesesseees 13
Steps Taken to Adjust to Surge in Use of Online Education .............cccccssssseseserssessrssssesessseesarersees 13
Increase in Demand for Assistance to Help Student Navigate Online Classes. .............ccs 13
Efforts to Licence CTEXtDOOKS ........cccscssscssssssessssssessssssssesssssssssessesesecesessesesesesesesenasacaeaeaeasaesesesesesecacananseess 14
Library Plans for Materials Expenditures Over Next Six MONnthS............cccsssssssessssessseseeeseeeseees 14
Change in Library Materials Expenditure Over the Next Y@abr ..........cccsssssscsssssseeesseseesseeeeeees 14
Policies on Library Materials Potentially Exposed to the Coronavirus ...........:sccseeeeeeees 14
Additional Librarian COMMOENtALY..............ccccessssesesesessssesssecesecececececacacacsssesesesssssesssseseseseseseeesececacaraeas 15
Table 1.1 Which phrase best describes your college or university policy on the
COTONAVILUS? uesesesssessscscscscscscecscscscacsesescscsesesesesesesesesesesesesesessseesessesesesececececacacacacacacacacaeacaeaeaeseaeaesesesesesacacacanesesnsess 16
Table 1.2 Which phrase best describes your college or university policy on the
coronavirus? Broken out by Carnegie class or type Of CONCGC ou... eesestssestssestsseeteteseetestetesteneeeaeens 17
Table 1.3 Which phrase best describes your college or university policy on the
coronavirus? Broken out by enroll Ment... ecseecsesecsesesseseesesseseseesesseneseenesseneseenenessesesseesneeseneaseneaeeaeans 18
Table 1.4 Which phrase best describes your college or university policy on the
coronavirus? Broken out for public and private Colleges ......cesssessesessesesseseeneteseenestenesteeteneseeneaeeneess 18
Table 1.5 Which phrase best describes your college or university policy on the
COFONAVIFUS? Broken Out Dy tuition, $ .....csssscsssesssecssesssesssessssesssesseesssesssesssesssessecsssesssesssessssessaeesseesssesseesss 19
If the physical facilities of your library are still open to library patrons, describe which
facilities are open. Who is using the facility? Broken out by Carnegie class or type of college
sasseeueaceueaceueacsueacsucacsucaceucaceusaceutaceueacsasaceacaceueacsasaceucaceacaceucaceaeaceacaseasscsacaceacsceacaseacseeaeseseesesseacseeeseatsseaesseatsesesatsseatseeaeeass 20
Table 2.1 To the best of your knowledge, have any library employees been diagnosed with
COVIG-19? .oeeesecsssscsesscsesscsesscsesscsesscsesscsesscscscsesscscsacscsocscsacsesacsceassesassceasscsatsesacacsacscsatsceaeaceasaceasanseeacsesatseeaseanaesanasess 23
Table 3 How many library employees are in the following CONCItION? uu... eee 24
Table 3.1.1 How many library employees were diagnosed with the Covid-19 virus?....... 24
Table 3.1.2 How many library employees were diagnosed with the Covid-19 virus?
Broken out by Carnegie class or type Of CON CGE..... ee eseessssessssecsesesnessseensseensaeeneensseensaeesaeeseneaeeneaeeneas 24
Table 3.1.3 How many library employees were diagnosed with the Covid-19 virus?
Broken Out by enroll Ment... eeeessecsssecsesecssseeneseessseensseensseensseeneseeneseeneaeeneaeeneseensaeensaeeseneaeeneaeensaneaeeneaees 25
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 3.1.4 How many library employees were diagnosed with the Covid-19 virus?
Broken out for public and private Colleges 0... essssessssessssessssesseseensseensseensseeneseeneseeneneseeneaeensaeeaeeeaees 25
Table 3.1.5 How many library employees were diagnosed with the Covid-19 virus?
Broken Out Dy tuition, $ .....cesssscssessesssessessessecssessessssssessesseesscssessessecsacsseeseesacsseesecsacsseeaseseesseeaeesseeseessesaesass 25
Table 3.2.1 How many library employees are in quarantine due to exposure to someone
With COVIG-19 VITUS? «es eeessessssessssessssesseseeneseeeseesescessseesesseseacenessesesceaeaseneeseaeaseneaseneasaneaesseneeneaeeaeaneaeaseneateneass 26
Table 3.2.2 How many library employees are in quarantine due to exposure to someone
with Covid-19 virus? Broken out by Carnegie class or type Of College .......eeeeeeteeeteeeteeeteees 26
Table 3.2.3 How many library employees are in quarantine due to exposure to someone
with Covid-19 virus? Broken out by en,rollMnet «0.0... eeeeessesecteseeseseseeteseeseseeseeeseeneseeeeeeneesteneeeeass 26
Table 3.2.4 How many library employees are in quarantine due to exposure to someone
with Covid-19 virus? Broken out for public and private CONC GeS....... es esestesesteseeteseetetesteneseeaes 27
Table 3.2.5 How many library employees are in quarantine due to exposure to someone
with Covid-19 virus? Broken out by tuition, $....ecessessesseceeseessesteestecneeseesseeseesteestesteeneeseenteenies 27
Table 4 What percentage of library employees were working from home or other remote
location pre and post inception Of the COPONAVIFUS? .......sesssseseeesseseetsseeesseseeeseeesseneeneseeeateeaeeteneateass 28
Table 4.1.1 What percentage of library employees were working from home or other
remote location pre-COronaviruS INCEPtiON? ......cesecsesecseseeseseeseseeseseseeseeeeseeneetssesesseeteseeteneaeeneaeeneaneaees 28
Table 4.1.2 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out by Carnegie class or type of
COLO RC. eeeeesessssessssesseseenesesseseenesceneaceneseenesneneseenesseneaneneaseneaeseeseseseneeseaesseaeeeseeseneseneesaeeseaeatesaeeeaneaeeneaeeneaeeneaees 28
Table 4.1.3 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out by enroll ment........... tess 28
Table 4.1.4 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out for public and private colleges 29
Table 4.1.5 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out by tuition, $ 0...
29
Table 4.2.1 What percentage of library employees currently are working from home or
other remote locations post the inception Of the COPONAVIFUS? «0... sesessessesessesteteeteteeeteaeeneatenees 29
Table 4.2.2 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out by Carnegie
Class OF type Of CONC oo. eesecsesessesestesesseseeestenestesestesestesestesestesesneseeneseeneseseeseensaeensaeateneaeeaeaeeneeneaeeneaeeeaees 30
Table 4.2.3 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out by enrollment
sasaeeueaceueaceueaceucacsueacsusaceueaceusacsucacsusacsacaceasacsusaceaeacsusaceueacsasacsuesceaeacsaeacsasacsaeaceaeacsasacsasseacsasacsaeaceacssansesanseearansnaseatenes 30
Table 4.2.4 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out for public and
PLivate COL\\SGES oe. eseesessesecseseesestssestsestssestesescesesteseseeseensseeneseeneseensseeeaeeeaeeneasseensaeeaeateaeensaeensateneaeeseneaeensaens 30
Table 4.2.5 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out by tuition, $.31
Has the library taken any special measures to protect older employees or those with
medical conditions that may make them more susceptible to Covid-19? Broken out by
Carnegie Class or type Of COMOge oe eeessssessssessssesseseeseseessseeeseensseeseseeseaeesssescenesseneaseaseasaneasacensasateasaseaeaseaeens 32
In response to the Covid-19 crisis, which publishers and database providers have loosened
use restrictions for online information and made their content more accessible, less
expensive or both? What did they do and how did your library benefit? Broken out by
Carnegie Class or type Of COMOge oe eeessssessssessssesseseeseseessseeeseensseeseseeseaeesssescenesseneaseaseasaneasacensasateasaseaeaseaeens 35
Table 5.1 Has the library cancelled information literacy or other in-library classes?............ 39
Table 5.2 Has the library cancelled information literacy or other in-library classes? Broken
out by Carnegie class or type Of CONORe ou... eesessesessesesseseesesteneseeeseeseseeneseeneseeneseaneneeneaeateaeeneeteaeateaeaneneass 39
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 5.3 Has the library cancelled information literacy or other in-library classes? Broken
OUt Dy ENroll Ment uu... eeesseseeseseeseseeseseesessesescesesseseseesesseneseesesseseasenesseneseeseasesesssneaeetesesneaeeneaseaeaseneeseneaeeneneeeass 39
Table 5.4 Has the library cancelled information literacy or other in-library classes? Broken
out for public and private CONC QES......ssesessesessesessesesseseeseseeneseeneseenesseessesesesceseeteneeneneeeeseneeseneeteneesneneeteass 40
Table 5.5 Has the library cancelled information literacy or other in-library classes? Broken
OUt DY tUitiONn, $....cecesssssessessesssessessesssessessesssssscssessecsscsscesessscsscesessscsacsseesscsaceseseeseesaesaeeaesseesesacsseesseseesatsaeessesses 40
Table 6.1 Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library classes?
sacsueaeeueeuenseseenecueseeseeneeueseeaeenesueaeeseeueseeaeeneeseseeaeenesueseeseeaesnsaseseeaeseeaeeseeseseeaeeneeneaeeseeaeeneaesneaeeseeaesneeeaneaeeaesaeaseieaeeneeneeaeeass 41
Table 6.2 Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library classes?
Broken out by Carnegie class or type Of CONORE ...... eeesessessssessesestsseeeeneseeeseenssneseeneateassseasseateaeaneaeasenens 41
Table 6.3 Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library classes?
Broken out by Enrollment 0... eeeceesessesecsesessesesseseeneseeseseesescesscessseeseseeaesceaeseeeaseaeseeneaseaseaseaeeeeaeaseaseneaeeeaens 42
Table 6.4 Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library classes?
Broken out for public and private COC eS... eeesessessssessssessssessssesssseesesssneseeneseeneseensseseeeeeeeasenteneaeesaeens 42.
Table 6.5 Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library classes?
Broken Out by tuition, $....csesssssecsessecssessessssssessessesssesscssesssessesseeseessceseeseesscssesssesacsseesseseeseesacsseesseeseesseeaeesenes 42
Has the library experienced a surge in demand for specific eBook collections, databases, or
other online resources? If so, which ones? Broken out by Carnegie class or type of college
sasseeueaceueaceueacsueacsucacsucaceucaceusaceutaceueacsasaceacaceueacsasaceucaceacaceucaceaeaceacaseasscsacaceacsceacaseacseeaeseseesesseacseeeseatsseaesseatsesesatsseatseeaeeass 43
What new steps has the library taken to adjust to a surge in use of online education at your
institution? Broken out by Carnegie class or type Of CONE GC... eeesseceseceeseetsseseensseetsstenseeseeneaeens 45
At your library, how much has demand increased for assistance to help students navigate
online classes? Answer as a percentage. It three times as many students are seeking help,
the increase would be 300 %. Broken out by Carnegie class or type of college...
48
Has the library been involved in efforts to license eTextbooks to serve the recent surge in
online education? If so, what specific licenses has the library assisted in negotiating?
Broken out by Carnegie class or type Of CONORE ...... eeesessessssessesestsseeeeneseeeseenssneseeneateassseasseateaeaneaeasenens 50
Table 7.1 Which of the following describes the library game plan over the next six months
in terms Of Materials CXPENCITULe? .......eesessesessesestesesteseeseseetesteesteseseeesteseseesesesteseeteneseseeaeeteneeseeeeteneetenss 52
Table 7.2 Which of the following describes the library game plan over the next six months
in terms of materials expenditure? Broken out by Carnegie class or type of college............. 52
Table 7.3 Which of the following describes the library game plan over the next six months
in terms of materials expenditure? Broken out by enrollMent uu... eeeseeseseeeseeseseeneseeseseeneeeaeens 53
Table 7.4 Which of the following describes the library game plan over the next six months
in terms of materials expenditure? Broken out for public and private colleges... 53
Table 7.5 Which of the following describes the library game plan over the next six months
in terms of materials expenditure? Broken out by tuition, $........cssssssesesseeseessesessesseesseeseessesses 54
As a best guess, what do you think will be the change in library materials expenditure over
the next year? Broken out by Carnegie class or type Of CONC GC... eeessesteeeteseeteseetetestetesteseeestenes 55
What is the library policy on library materials that have been handled by an employee or
patron exposed or with a high likelihood of exposure to the coronavirus? Broken out by
Carnegie Class or type Of COMOge oe eeessssessssessssesseseeseseessseeeseensseeseseeseaeesssescenesseneaseaseasaneasacensasateasaseaeaseaeens 57
What other changes previously not mentioned in response to prior questions has the
library made to operate effectively during the Cvid-19 pandemic? Broken out by Carnegie
Class OF type Of CONOR ou. eeessesessesessesessessenesteeseesesteneseeseseenestenessenesseneseenesseneseeneaeeneaseneneeneneateaeeataneaeaseaeaeeneass 60
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
THE QUESTIONNAIRE
. What is the Name of your institution?
Name:
Organization:
Work Title:
Country:
Email Address:
. Your college is which of the following:
Community College
4-Year College Only
Offers 4-Year + Masters Level Degrees
Offers 4-Year and PHD level Degrees
Class 1 or 2 Research University- Overall library
Class 1 or Class 2 Research University.
. Your college or university enrolls approximately how many students? (Full Time
Equivalent):
. Is your college public or private?
A. Public
B. Private
. What is the annual tuition for your college prior to any deductions or student aid?
. Which phrase best describes your college or university policy on the coronavirus?
A. All classes cancelled until further notice
B. All or most classes moved online until further notice
C. Increased use of Online Education, restriction on large class sizes or meetings,
until further notice
No special measures yet but they are in development and sure to come
No special measures yet but they are being contemplated
No special measures and no plans to develop them at this time
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
7. If the physical facilities of your library are still open to library patrons, describe
which facilities are open. Who is using the facility?
8. To the best of your knowledge, have any library employees been diagnosed with
Covid-19?
A. Yes
B. No
9. How many library employees are in the following condition?
A. Diagnosed with the Covid- 19 virus
B. In quarantine due to exposure to someone with Covid-19 virus
10. What percentage of library employees were working from home or other remote
location pre and post inception of the coronavirus?
A. Pre-Coronavirus
B. Currently
11. Has the library taken any special measures to protect older employees or those
with medical conditions that may make them more susceptible to Covid-19?
12. In response to the Covid-19 crisis, which publishers and database providers have
loosened use restrictions for online information and made their content more
accessible, less expensive or both? What did they do and how did your library
benefit?
13. Has the library cancelled information literacy or other in-library classes?
A. Yes
B. No
14. Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library
classes?
A. Yes
B. No
C. Notimplemented but developing
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
15. Has the library experienced a surge in demand for specific eBook collections,
databases, or other online resources? If so, which ones?
16. What new steps has the library taken to adjust to a surge in use of online education
at your institution?
17. At your library, how much has demand increased for assistance to help students
navigate online classes? Answer as a percentage. It three times as many students
are seeking help, the increase would be 300%.
18. Has the library been involved in efforts to license eTextbooks to serve the recent
surge in online education? If so, what specific licenses has the library assisted in
negotiating?
19. Which of the following describes the library game plan over the next six months in
terms of materials expenditure?
We do not really plan any major changes
We are considering a shift from print to online materials
We have shifted spending from print to online materials
We have significantly shifted spending to online materials
20. As a best guess, what do you think will be the change in library materials
expenditure over the next year?
21. What is the library policy on library materials that have been handled by an
employee or patron exposed or with a high likelihood of exposure to the
coronavirus?
22. What other changes previously not mentioned in response to prior questions has
the library made to operate effectively during the Cvid-19 pandemic?
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
PARTICIPANTS LIST
Antelope Valley College
Aquinas College
Augustana College
Babson College
Baylor University
Berea College
Bethel University
Biola University
Bishop's University
Bland Memorial Library
Bryn Athyn College
California Institute of the Arts
Chapman University
Chicago State University
Christian Brothers University
Community College of Rhode Island
Covenant Theological Seminary
Davenport University
Design Institute of San Diego
Eastwick Education
Elms College
Florida Atlantic University
Hardin - Simmons University
Harding University/Brackett Library
Heritage Christian University
Houston Graduate School of Theology
Iowa Lakes Community College
Iowa State University
JET Library, Molloy College
Juniata College
Kansas Wesleyan University
Kenrick-Glennon Seminary
Kilgore College
KSU Library System
Mansfield University of PA
MRU Library
New Mexico State University
Northwest Arkansas Community College
Pacific Union College
Pfeiffer University
Point Loma Nazarene University
Randolph College
Rensselaer Polytechnic Institute
Roberts Wesleyan College
Rush University
Saint Augustine’s University
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Southeast Missouri State University
SUNY Oswego, Penfield Library
Syracuse University
Tarrant County College
Towson University
UMKC University Libraries
University 0f Mount Olive
University of Louisiana at Monroe
University of New England
University of North Carolina at Pembroke
University of North Dakota
University of St. Thomas Libraries
University of Toledo
University of Wisconsin - La Crosse
University of South Caroline School of Medicine
Webber International University
Western Carolina University
Western Illinois University
Western Oklahoma State College
Worcester State University
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Characteristics of the Sample
Type of College
#
Community College
8
4-Year College Only
6
Offers 4-Year + Masters Level Degrees 32
Offers 4-Year and PHD level Degrees
7
Class 1 or Class 2 Research University
14
Total
67
Enrollment
#
Less than 1500
18
1500 - 3999
16
4000 - 10000
16
More than 10000
17
Total
67
Is your college public or private?
#
Public
30
Private
37
Total
67
Tuition, $
#
Less than 9000
18
9000 - 24999
18
25000 - 40000
16
More than 40000
15
Total
67
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
SUMMARY OF MAIN FINIDINGS
College Policy on Class Maintenance
We asked: Which phrase best describes your college or university policy on the
coronavirus? We gave six possible answers to this multiple-choice question:
1-All classes cancelled until further notice 2-All or most classes moved online until further
notice 3-Increased use of Online Education, restriction on large class sizes or meetings,
until further notice 4-No special measures yet but they are in development and sure to
come 5-No special measures yet but they are being contemplated 6-No special
measures and no plans to develop them at this time
Overwhelmingly, the second choice, all of most classes moved online until further notice -
was the predominant response, given by 95.52% of all respondents; 4.48% had cancelled
all classes until further notice.
Range of Library Facilities Open to Library Patrons
We asked: If the physical facilities of your library are still open to library patrons, describe
which facilities are open.
A few colleges had kept the physical library open, but for the most part the physical library
was either not open or open only to faculty and staff. Many libraries are keeping open for
limited numbers of students who remain on campus, and some have maintained access to
some library workstations, albeit with some social distancing rules in place.
Library Employees Diagnosed with COVID-19
We asked: To the best of your knowledge, have any library employees been diagnosed with
Covid-19?
No library had an employee diagnosed with COVID-19.
Library Employees Quarantined
We asked: How many library employees are in quarantine due to exposure to someone
with Covid-19 virus?
4.48% had one employee in quarantine and the same percentage had more than one in
quarantine.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Percentage of Library Employees Working from Home, Pre and Post Coronavirus
Inception
We asked: What percentage of library employees were working from home or other
remote location pre and post inception of the coronavirus?
The mean prior to the virus’ arrival in the United States was less than one, 0.67, mostly
concentrated in research universities, who averaged 1.33 employees working remotely.
Post coronavirus inception this percentage radically increased to 62.69%, with a median of
90% and a range of 0 to 100%. For community colleges, only 35.17% of library employees
were working remotely vs. 75.1% for research universities. Size as a factor; the larger the
college, in terms of FTE enrollment, the greater the percentage of library employees
working remotely. For small colleges with fewer than 1,500 students FTE, only 44% of
library employees were working from home while for colleges with more than 10,000
students FTE 80% of employees were working from home.
Special Measures to Protect Vulnerable Employees
We asked: Has the library taken any special measures to protect older employees or those
with medical conditions that may make them more susceptible to Covid-19?
In general, respondents tended to describe the measures that they had taken to protect all
employees though some mentioned some particular measures for the most vulnerable.
Publishers and Database Providers Supplying Free or Reduced-Price Access During the
Epidemic
We asked: In response to the Covid-19 crisis, which publishers and database providers
have loosened use restrictions for online information and made their content more
accessible, less expensive or both?
Survey participants listed many publishers but a few also provided links to lists maintained
by other colleges. Three of these:
https://docs.google.com/document/d/1SqjcSrRPPNpPj7K4B1pUQdCbznSlyLznPKGd4dZw
l6s/edit
https://docs.google.com/spreadsheets/d/1xiINIF9PO0tO-
5IGKi3v4S413iujYCm5Q[oKUG19a Y/edit#gid=2027816149
https://library.educause.edu/resources/2020/3/corporate-resources-for-covid-19
One respondent wrote:
“Vendors and publishers who made resources available in response to COVID-19:
Cambridge University Press, Directory of Open Access Books, Duke University Press,
Elsevier e-Textbooks, iClicker, JoVE, JSTOR, Artstor, Oxford University Press, ProQuest
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
eBooks, Publisher's Weekly, RedShelf eBooks, University of Michigan eBooks, VitalSource
eTextbooks Freely Available Resources Related to COVID-19: Clarivate Analytics, Elsevier,
JAMA, The Lancet, New England Journal of Medicine, Oxford University Press, Sage
Publishing, Springer Nature, Wiley, Wolters Kluwer, Albany Times Union, NYTimes,
Washington Post We have compiled these resources into a LibGuide which is shared on
our main library's landing page, and are updating it daily.”
Cancellations of Information Literacy Classes
We asked: Has the library cancelled information literacy or other in-library classes?
More than 58% had done so with little differentiation by type or size of institution.
Use of Distance Learning in Information Literacy Classes
We asked: Has the library implemented or developed plans to use distance learning or
blended learning to a greater extent than usual in info literacy and other in-library classes?
More than 67% had implemented plans to use distance or blended learning in information
literacy classes while close to 18% were developing such classes; 10.45% had not
implemented and were not developing online information literacy classes. Community
colleges were ahead of the curve here, as 87.5% had already implemented information
literacy classes at a distance. Size of college was also a factor and the larger the college the
more likely it was to have already implemented distance learning in info literacy classes;
55.56% of small colleges with fewer than 1,500 students had info literacy classes
implemented online vs. 88.24% of colleges with more than 10,000 students.
Experience of Recent Level of Demand for eBooks
We asked: Has the library experienced a surge in demand for specific eBook collections,
databases, or other online resources?
In general, few colleges thought so.
Steps Taken to Adjust to Surge in Use of Online Education
We asked: What new steps has the library taken to adjust to a surge in use of online
education at your institution?
Most tended to think of this as the IT Department’s domain but there were exceptions.
Increase in Demand for Assistance to Help Student Navigate Online Classes
We asked: At your library, how much has demand increased for assistance to help students
navigate online classes?
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Many colleges were on Spring Break when answering questions but many were not; these
were often seeing 200% to 300% increases but there was wide variance; it seems clear
that some libraries see this as in their purview and some did not.
Efforts to Licence eTextbooks
We asked: Has the library been involved in efforts to license eTextbooks to serve the recent
surge in online education? If so, what specific licenses has the library assisted in
negotiating?
In general, libraries are not reaching out to eTextbook vendors to serve the needs of newly
online students.
Library Plans for Materials Expenditures Over Next Six Months
We asked: Which of the following describes the library game plan over the next six months
in terms of materials expenditure?
We gave survey respondents four choices in this multiple-choice question. 1-We do not
really plan any major changes
2-We are considering a shift from print to online
materials
3-We have shifted spending from print to online materials
4-We have
significantly shifted spending to online materials
A plurality of 49.25% of respondents did not really plan any major changes in their
materials expenditures while 11.94% said that they are consider a shirt from print to
online materials and more than 22% had already shifted their spending towards online
materials and away from print.
Change in Library Materials Expenditure Over the Next Year
We asked: As a best guess, what do you think will be the change in library materials
expenditure over the next year?
Respondents interpreted this question differently with some describing absolute levels of
spending and others discussing collection development plans. Suffice it to say that many
will shift spending to online resources and away from print. It struck us that many do not
anticipate absolute budget declines; some feel that the shift to online resources will only
highlight the value of the library to the institution. Generally, the feeling is not that
materials expenditure will fall dramatically or even at all in the next budget cycle. We are
not sure if this is realistic, but this is the sentiment at the moment, in large March 2020.
Policies on Library Materials Potentially Exposed to the Coronavirus
We asked: What is the library policy on library materials that have been handled by an
employee or patron exposed or with a high likelihood of exposure to the coronavirus?
An interesting range of policies here with some libraries far more aggressive than others in
sanitizing and quarantining library materials. One research university is using UV
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
disinfecting light on all materials; others are simply relying on the shutdown to allow the
virus on all materials to die. Some feel a few days of quarantine is sufficient. Policies varied
widely.
Additional Librarian Commentary
We asked: What other changes previously not mentioned in response to prior questions
has the library made to operate effectively during the Cvid-19 pandemic?
Some interesting ideas here. One respondent noted that they had become more assertive
in research requests, sending specific articles on a topic rather than just providing links to
resources, in a sense holding the hand of anxious students using online research resources
perhaps for the first time. Many emphasized the usefulness of virtual meetings and email
blasts at regular intervals to keep students and faculty abreast of changes at the library -
such announcements are obviously more important than in the past when many might
have found out about changes in the library itself. Once college diverted money from a
travel budget to online training, an obviously useful adaptation in the circumstances.
Another adaptation: increased use of chat reference. WebEx and Slack use have increased
for some.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 1.1 Which phrase best describes your college or university
policy on the coronavirus?
All classes | All or
cancelled | most
until
classes
further
moved
Cela cas
TITS
ital |
further
notice
Entire
sample
Increased | No special
No special
No special
use of
Cee en
measures yet | measures
Oss
Cima
a maar lee and no
relies aCe Mere
ely titsy
plans to
restriction | development | contemplated | develop
ie let:
and sure to
WIENS
class sizes | come
this time
or
Coeur
until
further
notice
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 1.2 Which phrase best describes your college or university
policy on the coronavirus? Broken out by Carnegie class or type of
college
Carnegie
class or
ay ieKiyi
college
YI
All or
classes
most
cancelled | classes
ital |
moved
jiteaitoe
IS
ite a (as
until
lady
Cea (es
Aa
College
ZC Va
College
ezeT|
Offers 4-
Cele
Masters
Level
Degrees
Offers 4-
aCe Vale
PHD level
Class 1 or
Class 2
Research
University
| O.00%
16.67%
0.00%
0.00%
14.29%
100.00%
83.33%
100.00%
100.00%
85.71%
Increased | No special
No special
ty
use of
measures
measures yet | special
eos
mola
maar
measures
relies lao eretew Ur
being
and no
restriction | development | contemplated | plans to
on large
PLICOR Kom Ke
develop
class sizes | come
Teele
iy
dm atts
meetings,
until
lady
eas
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
17|Page

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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 1.3 Which phrase best describes your college or university
policy on the coronavirus? Broken out by enrollment
Enrollment |
All
classes
cancelled |
until
further
Cela cas
All or
iis
classes
moved
TITS
ital |
further
iela (ae
5.56%
Tei II
12.50%
RELL!
Pra (00%
10000
More than (i
10000
94.44%
87.50%
100.00%
100.00%
Increased | No special
No special
ty
use of
measures
measures yet | special
eos
mola
maar
measures
relies lao eretew Ur
being
and no
restriction | development | contemplated | plans to
on large
PLICOR Kom Ke
develop
class sizes | come
them at
or
this time
meetings,
Vane
aww
ieee
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
Table 1.4 Which phrase best describes your college or university
policy on the coronavirus? Broken out for public and private colleges
Atty
Allclasses | Allor
college
cancelled | most
public or | until
classes
private?
jiteaitoe
moved
ite a (as
TITS
until
aay
notice
6.67%
93.33%
2.70%
97.30%
Increased | No special
No special
ty
use of
measures
measures yet | special
Otte
Cem) ey a
Cae
vcr on
relies lao eretew Ur
being
and no
restriction | development | contemplated | plans to
on large
PLICOR Kom Ke
develop
class sizes | come
Teele
iy
dm atts
meetings,
until
lady
ees
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 1.5 Which phrase best describes your college or university
policy on the coronavirus? Broken out by tuition, $
Tuition, $ | All classes | Allor most | Increased | No special
No special
ty
cancelled | classes
use of
measures
measures yet | special
until
moved
eos
mola
maar
measures
further
ITs
relies lao eretew Ur
being
and no
Cela cas
until
restriction | development | contemplated | plans to
itaaitoe
on large
PLICOR Kom Ke
develop
notice
class sizes | come
Teele
iy
dm atts
meetings,
until
lady
ees
9000
24999
25000 -
40000
94.44%
93.33%
0.00%
0.00%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
If the physical facilities of your library are still open to library patrons,
describe which facilities are open. Who is using the facility? Broken
out by Carnegie class or type of college
Community College
1) Only employees may use the LRC at this time.
2) all campuses will be closed to everyone--students, faculty, staff--as of 99m 3/24/20, as
per governor's orders
3) Doors are open to college students and employees. Promoting online resources. Using
alternating computers to maintain distance. Sanitizing equipment between users.
4) Not open
5) Currently no
4-Year College Only
1) Physical facilities are not open.
2) The main floor which includes open study space, study rooms, computer lab and reading
lounge; Upper level stacks and restrooms. Only open to students, faculty and staff.
Closed to community.
3) The main floor is being used as a lab with no staff or services
4) We are open by card access for the few remaining students who had nowhere to go and
the faculty/staff.
Offers 4-Year + Masters Level Degrees
1) Closed to all users for the semester, only essential campus staff (Library staff working
from home) on campus starting at 5 p.m., 3/19.
2) The library building is closed to patrons and most staff
3) Our library is currently fully open. Open to the campus only (faculty, students and staff),
no community guests.
4) The first floor of the physical library is open to those with a Harding ID and have a need
for a computer or internet access. We are lending physical books to those that are still
on campus but we retrieve the books for patrons and they pick them up at the door.
5) Library is open for computer use and studying.
6) The library is closed to patrons.
7) physical facilities are closed
8) The library remains open for limited hours, mainly to provide computer access to those
students who must remain on campus. We have online and WebEx set up for reference
desk assistance until roughly 10pm each day. Our Primo searching system through Ex
Libris provides access to all of our databases and online materials.
9) Library, being used mainly as a study hall and a place to use a computer.
10) physical facilities are currently closed
11) The library is closed physically.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
12) Only the coffee shop for grab and go food options. Library itself closed to public on
Monday, 3/23/2020, when online classes resumed after an extended spring break.
13) Our library is now closed to library patrons.
14) The library is not open
15) Yes - open for study space only to our students. Reference services is available online
only. No physical checkouts.
16) Only 3 full-time, 3 part-time employees. 1 full-time and 1 part-time are self-isolating
because of health issues. Library is closed, but available to faculty and students by
appointment between 10-2. Very few appointments have been made. Staff working on
cleaning and long-term projects.
17) We are closed as of today
18) Library is open to faculty members.
19) No, they are closed.
20) n/a
21) Not open
22) Closed
23) not open
Offers 4-Year and PHD level Degrees
1) The first two floors (of five) will be open until Friday, March 27, at 4:30pm CST. At that
time, the building will close indefinitely. We ran out of staff to keep it open more.
Mostly students are using the facility for the computer labs housed therein.
2) library closed
3) Only students, faculty and staff for limited hours
4) We officially closed yesterday (Monday, March 23rd). We were open last week. Very
few people....mostly students still on campus.
Class 1 or Class 2 Research University.
1) Both campus libraries are open 9am-5pm but are restricted to the computer lab floors
and only for students, staff, and faculty.
2) The physical facilities are currently closed to the campus community.
3) The libraries’ physical locations are closed completely.
4) N/a
5) Harbor branch oceanographic institute library open with key card access - students must
maintain social distancing = small research library
6) They are not open to patrons, and all staff are working remotely, except for the Dean
(me). I'm in a few hours daily, largely because we still have some construction work
being finalized, and someone needs to be present. But the social distancing is stellar -
most workers are working solo on projects, far from others, at this point. | am alone on
this floor.
7) Closed
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
8) All facilities are closed this week. We did scanning requests last week. Only sorting mail
for invoices and checks is going on within the physical structure this week. All classes
are on-line and all reference and help is on-line
9) None.
10) The library is physically not open, but we are providing services and resources remotely
online.
11) Open by card access only to employees only
12) Physical facilities closed. Classes conducted online.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 2.1 To the best of your knowledge, have any library employees
been diagnosed with Covid-19?
No Answer
Yes
0.00% = = == 0.00% = =
No
00.00%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 3 How many library employees are in the following condition?
Table 3.1.1 How many library employees were diagnosed with the Covid-19 virus?
lay ws
sample
| NoAnswer }d O g
23.88%
76.12%
0.00%
0.00%
0.00%
0.00%
Table 3.1.2 How many library employees were diagnosed with the Covid-19 virus?
Broken out by Carnegie class or type of college
Carnegie
RTOs
type of
college
Petree
College
ZC Va
College
ezeT|
Offers 4-
Cele
Masters
Level
Degrees
Offers 4-
aCe Vale
PHD level
Class 1 or
Class 2
Research
Universit
(0200
0.00%
25.00%
0.00%
21.43%
1
37.50%
100.00%
0.00%
0.00%
75.00%
0.00%
100.00%
0.00%
78.57%
0.00%
y,
0.00%
0.00%
0.00%
0.00%
0.00%
3
0.00%
0.00%
0.00%
0.00%
0.00%
mt
0.00%
0.00%
0.00%
0.00%
0.00%
24|Page

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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 3.1.3 How many library employees were diagnosed with the Covid-19 virus?
Broken out by enrollment
Enrollment | No
Answer
27.78%
1500
31.25%
3999
Byte
10000
10000
(2500
11.76%
72.22%
68.75%
75.00%
88.24%
sf
0.00%
0.00%
0.00%
0.00%
y)
0.00%
0.00%
0.00%
0.00%
3
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
Table 3.1.4 How many library employees were diagnosed with the Covid-19 virus?
Broken out for public and private colleges
oie
college
ili CRS
Neel
ead ey tte
au heliS
26.67%
21.62%
73.33%
78.38%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
Table 3.1.5 How many library employees were diagnosed with the Covid-19 virus?
Broken out by tuition, $
Tuition, $ | No
eT ITI!)
24999
40000
Answer
38.89%
16.67%
18.75%
wis are 20.00%
40000
61.11%
83.33%
81.25%
80.00%
a
0.00%
0.00%
0.00%
0.00%
yi
0.00%
0.00%
0.00%
0.00%
R
0.00%
0.00%
0.00%
0.00%
zi
0.00%
0.00%
0.00%
0.00%
25|Page

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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 3.2.1 How many library employees are in quarantine due to exposure to
someone with Covid-19 virus?
I
lay ws
sample
ea ee Ee
23.88%
67.16%
4.48%
1.49%
1.49%
2
1.49%
Table 3.2.2 How many library employees are in quarantine due to exposure to
someone with Covid-19 virus? Broken out by Carnegie class or type of college
Carnegie
No
class ortype | Answer
of college
Community
College
Zee
0.00%
College Onl
Offers 4-Year PYAR:4
+ Masters
Level Degrees
OTS eee) 14.29%
and PHD level
Class 1 or
21.43%
Class 2
Research
Universit
25.00%
100.00%
71.88%
85.71%
57.14%
1
y,
12.50%
0.00%
3.13%
0.00%
0.00%
0.00%
0.00%
7.14%
0.00%
7.14%
3
0.00%
0.00%
3.13%
0.00%
0.00%
mt
0.00%
0.00%
0.00%
0.00%
7.14%
Table 3.2.3 How many library employees are in quarantine due to exposure to
someone with Covid-19 virus? Broken out by enrollment
Enrollment
1500
Eee,
AVON SN
10000
No
Answer
27.78%
25.00%
25.00%
17.65%
72.22%
62.50%
75.00%
58.82%
sf
0.00%
6.25%
0.00%
11.76%
y)
0.00%
0.00%
0.00%
5.88%
3
0.00%
6.25%
0.00%
0.00%
zu
0.00%
0.00%
0.00%
5.88%
26|Page

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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 3.2.4 How many library employees are in quarantine due to exposure to
someone with Covid-19 virus? Broken out for public and private colleges
oie
No Answer
college
public or
EN
a
CIEE 18.92%
72.97%
2.7=~ 00%.00% = 2.70=~ % 2.70%
Table 3.2.5 How many library employees are in quarantine due to exposure to
someone with Covid-19 virus? Broken out by tuition, $
a [Tuition $_|NoAnswer|O
9000
a a Erker,
aU
|i 2 gg
UY
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 4 What percentage of library employees were working from
home or other remote location pre and post inception of the
coronavirus?
Table 4.1.1 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception?
Mean
Median
| Minimum | Maximum
0.67
0.00
0.00
25.00
Table 4.1.2 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out by Carnegie class or type of
college
type of college
Community
0.00
0.00
0.00
College
4-Year College
0.33
0.00
0.00
ezeT|
Offers 4-Year +
0.78
0.00
0.00
Masters Level
Degrees
0.00
0.00
0.00
PHD level
Class 1 or Class 2 Piles:
0.00
0.00
Research
Universit
0.00
2.00
25.00
0.00
10.00
Table 4.1.3 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out by enrollment
rete
eT
O eT C ee
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2.19
0.00
0.00
25.00
0.50
0.00
0.00
5.00
28|Page

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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 4.1.4 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out for public and private colleges
Is your college
public or
EN
I
100 0.00
Maximum
0.00 =
25.00
Table 4.1.5 What percentage of library employees were working from home or other
remote location pre-Coronavirus inception? Broken out by tuition, $
Tuition, $ [Mean | Median. | Minimum | Maximum
Peal IL Ih ——_———E———
9000-24999 [WA ine
0.00
—— — 25.00
25000- 40000
ee
More than
40000
Table 4.2.1 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus?
Mean
| Median
| Minimum | Maximum
SEETT 69 2.69 0000001000 .00
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 4.2.2 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out by Carnegie
Feclass or type of college
type of college
35.17
5.50
0.00
100.00
College
63.83
86.00
0.00
100.00
OyaT |
Offers 4-Year +
57.94
84.00
0.00
100.00
Masters Level
Degrees
95.00
99.00
81.00
100.00
PHD level
75.08
96.50
2.00
100.00
Research
Universit
Table 4.2.3 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out by
enrollment
ETT Tere
OL C=e-t
44.00
63.19
65.62
80.80
BCs Cece
9.00
97.50
80.00
98.00
VCore
0.00
1.00
0.00
2.00
etch
100.00
100.00
100.00
100.00
Table 4.2.4 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out for public
and private colleges
Is your college
public or
private?
65.70
90.00
0.00
60.29
91.50
0.00
Maximum
100.00
100.00
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 4.2.5 What percentage of library employees currently are working from home or
other remote locations post the inception of the coronavirus? Broken out by tuition, $
Tene
SSEPETD
TTA)
ATTY
More than
40000
[Mean | Median
6213 =~=— 90000
65.82—— 90.00
48.94
4300
98.00
| Minimum___| Maximum
000
100000
0.00 100.00
(000 | = 10000
100.00
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Has the library taken any special measures to protect older employees
or those with medical conditions that may make them more
susceptible to Covid-19? Broken out by Carnegie class or type of
college
Community College
1) Employees may work from home if they have conditions that make them vulnerable to
COVID-19. So far no staff has chosen to do this.
2) no
3) no
4) no
5) No, except that they're on paid leave.
6) No
4-Year College Only
1) None beyond remote working mandated for entire institution
2) Added restrictions at the circulation desk for not handling ID cards and providing
sanitizer for wiping materials down before and after usage.
3) We're working from home.
4) Yes
5) No. All employees are working from home.
6) They are all working from home.
Offers 4-Year + Masters Level Degrees
1) no -all library staff working remotely
2) Nothing beyond having them work from home; but now in our state that is mandatory
for everyone
3) No. There are only two of us, and neither qualify as "older."
4) Just sanitizing stations after every patron leaves, extra cleaning of door handles,
bathrooms, etc... Lots of hand sanitizer.
5) Work from home.
6) Yes, we were one of the first libraries in our area to close to non-library employees in an
effort to reduce foot traffic within the building and contamination on library materials
and surfaces. We immediately created a plan for working from home, including creating
projects for those with slow/no internet capabilities. We had this in place before the
College decided we could work from home, so we were ready when the announcement
was made.
7) no, everyone is home.
8) We have special paid administrative leave for employees at risk.
9) No, as all are in good health
10) Yes, reduced hours and social distancing policy.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
11) The library is closed.
12) anyone in a high-risk group was granted the ability to work remotely prior to the whole
library and institution moving to remote work
13) We are all virtual services
14) Work from home option.
15) no, they can work from home or take paid administrative leave that the institution
allows.
16) No.
17) no
18) No.
19) No
20) No
21) Before we closed, those with medical conditions were allowed to wfh
22) no
23) Yes, susceptible employees started working remotely before the library closed.
24) No special measures--all employees are working from home; volunteers have been
notified not to come on campus.
25) everyone is working remotely, no special measures taken for those more susceptible
26) Closed down
27) All library employees are working at home.
28) Library has closed the buildings. All physical lending has stopped. Anyone at high risk
was encouraged to work from home early on in the outbreak
29) N/A
Offers 4-Year and PHD level Degrees
1) They were given the option of working from home. | opted to wear an antiviral mask
while out in public or at work (unless | was in my office alone, working in isolation). |
have an autoimmune disorder and asthma. We have also established distancing
practices between users and the only open service desk and established protocols for
handling (or delayed handling) of materials.
2) no
3) remote
4) Those who are at risk due to age or underlying conditions such as diabetes were
released to work from home long before shelter in place orders were issued for the
county and state.
5) Library is closed
6) closure
7) Anyone with compromised immune system was asked to work from home early on
before government ordered "safer at home" regulations.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Class 1 or Class 2 Research University.
1) They may request to work from home due to health issues or concerns.
2) Yes, they can take Caregiver leave and be paid for up to 20 days.
3) All employees are working remotely.
4) N/a
5) Branch campus has two senior employees working remotely
6) Just sent them home. We already had hand sanitizer (for staff and patrons) and a few
masks and a large supply of (non-surgical) gloves (for staff), due to recent VERY dusty
weeding project and renovations, so those are available if needed, but no one is here
but me.
7) No
8) We did purchase 5 UV light machines to disinfect the books and mail and phones. Now
everyone is home except for a few essential employees. We are keeping 6'+ distance
and since young people are as affected as older ones now, everyone has to take
precautions.
9) We had prior to the complete closure - offering them remote work first. Now we are all
remote so it's not needed.
10) Yes, we allowed those in high risk categories to begin working remotely before the rest
of the library staff made the move to remote a few days later.
11) no
12) No
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
In response to the Covid-19 crisis, which publishers and database
providers have loosened use restrictions for online information and
made their content more accessible, less expensive or both? What did
they do and how did your library benefit? Broken out by Carnegie
class or type of college
Community College
1) no
2) don't know by publisher, but VitalSource is offering access to most of the books our
students use.
3) OverDrive, more open access.
4) New York Times - free info on Covid-19
5) None that | know of
6) HeinOnline
7) ProQuest, Ebsco, granted UU
4-Year College Only
1) ProQuest made more resources available to subscribers, which has helped cover the gap
left by not having access to our physical book collection
2) Kanopy has lowered their purchase trigger cost from $150 to $100 for a limited time.
3) Making more offerings available to our student body that is all now online
4) Too many to list. Our library is using free upgrades while they exist.
Offers 4-Year + Masters Level Degrees
1) We are trying to keep - but we are aware that we all do not need to duplicate this effort.
We monitor lists like those produced by other campuses:
https://docs.google.com/document/d/1SqjcSrRPPNpPj7K4B1pUQdCbznSlyLznPKGd4dZ
wJ6s/edit
2) JSTOR and Project Muse have opened up all their collections for access for subscribing
libraries. ProQuest has provided unlimited access for purchases eBooks. We are taking
advantage of the JSTOR and Muse access by promoting it to our patrons.
3) HeinOnline Academic - gave us a free trial through Dec. University of Michigan Press,
Cambridge University Press, VitalSource (for textbooks), and Annual Reviews have given
free access for a while. Some of JSTOR's content has always been free.
4) Almost all of them. They are opening access to textbooks and extra resources even
through the end of May and some through the end of July.
5) Ebsco-waived subscription cost for limited time to some databases. LIRN-some
publishers waived subscription fees for limited time. Ovid
6) JoVE was the first, followed by Oxford UP, Cambridge UP, ProQuest, Sage, Gale, Annual
Reviews, Loeb Classical Library, etc. Those were vendors with free resources, and |
linked to the all in a dedicated LibGuide on our website.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
7) Annual Reviews No access control temporarily. BioOne Free access to articles related
to coronavirus in select journals available via open access through 2020. Cambridge
University Press Cambridge University Press is making higher education textbooks in
HTML format free to access online during the coronavirus outbreak. Over 700
textbooks, published and currently available, on Cambridge Core are available
regardless of whether textbooks were previously purchased. Free access is available
until the end of May 2020. Curio.ca Allowing complimentary access to their
educational streaming platform. Access thousands of programs, documentaries, audio
content and archival material from CBC/Radio-Canada on a provisional basis. Elsevier
ScienceDirect Elsevier Textbooks freely available on multiple platforms. ScienceDirect
Textbooks: The 256 textbooks currently on ScienceDirect will be automatically entitled
to all active ScienceDirect customers (including those journals customers who do not
currently have books) for a period of 90 days. Users accessing ScienceDirect through IP
or remote access will be able to use these books while campuses are closed. Access the
title list here (expected to be updated by end of day Wednesday, March 18). JSTOR
Expediting the release of a new set of 26 journal archives in Public Health
https://about.jstor.org/|/public-health/, making them openly accessible through June
30, 2020 and making more than 20,000 books available at no charge for JSTOR-
participating academic institutions and secondary schools that do not participate in our
books program. Project MUSE Scholarly content from select publishers temporarily
free online. ProQuest Ebook Central Unlimited access to Ebook Central holdings.
World Scientific World Scientific had upgraded Bishop's University's access to include all
World Scientific journal content published since 2001. We made sure all applicable
additional content is searchable through our discovery tool. Information to users has
been published.
8) Several have made news pertinent to the virus and related matters available, but that
has been somewhat insignificant.
9) Numerous ones with additions just today (3/25/20). They made e-versions more
available and often freely accessible owing to this crisis.
10) Too many to list
11) EBSCO has made content more accessible.
12) | have seen many but have been focusing on publishers and database provides that we
already utilize such as Sage Video and Films on Demand.
13) No sure
14) Have received notification for many, many providers. Too many to list. We have made a
LibGuide with links to them.
15) 1 don't know
16) Ebsco, ProQuest, Hein Online
17) JSTOR opened up eBooks EBSCO made eBooks unlimited Jove offered free access to
Science Education Library Annual Reviews offered free access to their catalog Many
university presses offered free access to their catalog
18) JSTOR; ARTSTOR;
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
19) We got some additional funding from Administration to cover costs of new online
materials, so we're taking advantage of lower costs. We have ordered a large variety of
free trials which we're making available to students and faculty through the semester.
We are continuing to be selective about what we purchase.
20) we have requested JSTOR's complimentary access. No one else has provided anything
very useful to us yet - it is so limited.
21) JoVE--really helpful with the science lab courses
22) EBSCO, JSTOR, Elsevier, Harvard Press, Cengage, Pearson, JoVE have provided free
access to content we don't subscribe to for a limited time--generally until June 30, 2020.
This provides our faculty and students more resources in a situation where most have to
become familiar with teaching and learning online quickly. As the library expands our
digital presence, we will have additional evidence of our value to the institution, and
therefore be able to justify requests for increased funding to provide these resources
beyond this event.
23) Not known
24) Drama Online Complete Library -- free trial until 6/30/2020 Bloomsbury Popular Music -
- free trial until 6/30/2020 Jstor -- access to complete journal collection Medici.tv --
free trial until 4/30/2020
Offers 4-Year and PHD level Degrees
1) HeinOnline, Psychotherapy.net, and TES/CollegeSource have offered free (limited time)
access to materials which we are taking advantage of. Other publishers that provide
resources in the statewide consortium’'s core collection have likewise extended access.
There are many, many publishers who have done so.
2) Anumber of publishers have removed paywall, extended trials, lowered prices, and a
combination. We've put together a LibGuide with links to these expanded resources
3) Weare looking at them
4) sorry, there are tons, and | imagine you can find a list. No time to do that here. We
have definitely benefited from the generous assistance of these companies - in large
part they have made it possible to continue doing library work.
5) Not really. All of the free offers are sales pitches.
6) None that | know of
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Class 1 or Class 2 Research University.
1) We are getting emails multiple times per day about resources being made available for
free. It is hard to keep up with all the messages. Some are just promoting content they
already had available while others are offering free trial periods.
2) Not aware of any at this time.
3) Vendors and publishers who made resources available in response to COVID-19:
Cambridge University Press, Directory of Open Access Books, Duke University Press,
Elsevier e-Textbooks, iClicker, JoVE, JSTOR, Artstor, Oxford University Press, ProQuest
eBooks, Publisher's Weekly, RedShelf eBooks, University of Michigan eBooks,
VitalSource eTextbooks Freely Available Resources Related to COVID-19: Clarivate
Analytics, Elsevier, JAMA, The Lancet, New England Journal of Medicine, Oxford
University Press, Sage Publishing, Springer Nature, Wiley, Wolters Kluwer, Albany Times
Union, NYTimes, Washington Post We have compiled these resources into a LibGuide
which is shared on our main library's landing page, and are updating it daily.
4) ProQuest and Kanopy are among the vendors who have increased free digital content.
Too many to list here. We add the content as our vendors contact us.
5) https://docs.google.com/spreadsheets/d/1xilINIF9POOtO-
SIGKi3v4S413iujYCmSQJoKUG19a_Y/edit#gid=2027816149 sent out several emails with
vendor notices
6) Many - | honestly can't recall how many. But this is just in the last couple of days.
We're trying to set up access. JSTOR, Access Science, Macmillan, and others have made
some things free. So far, it hasn't helped much, because we already had JSTOR, and the
things we really want are not being made freely available.
7) Still too soon to know what we'll do with these or how they might benefit. There is a lot
of management overhead with these resources, and they are untested.
8) Most of our publishers are opening up larger selections for free during this time. This
changes everyday and we are updating links and allowing access then letting people
know about all the new resources we have!
9) Seriously? This is a huge list now! We've been using the EDUCAUSE list. It's allowed us to
continue to offer more services than we would have -_ we're filling far more resource
requests via ILL as a result and are engaging in professional development.
https://library.educause.edu/resources/2020/3/corporate-resources-for-covid-19
10) Cambridge, Swank, EBSCO, Harvard, etc. They either lessened restrictions or cut costs.
Our library will benefit by acquiring additional resources at no or a lower cost, which in
turn serves our students and faculty.
11) Elsevier, EBSCO, McGraw Hill
12) Not aware that any of ours have.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 5.1 Has the library cancelled information literacy or other in-
library classes?
No Answer
448%
Yes
58.21%
No
87.81%
Table 5.2 Has the library cancelled information literacy or other in-
library classes? Broken out by Carnegie class or type of college
OTe CreeCee
type of college
Tae
SCNT
No Answer
Yes
————
0.00% = 50.00%
Masters Level
c Degre eesa
PHD level
Research Universit
a
ae
14%
oe
Table 5.3 Has the library cancelled information literacy or other in-
library classes? Broken out by enrollment
ESTES a
D0
0.00% =
66.67% =
EET EM TE11R 2:50%TEI) 56.25%
6.25% = 86.25% =
DOSE eT
[0:00
52.94%
6
33.33%
(3125%
37.50%
A706%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 5.4 Has the library cancelled information literacy or other in-
ae a a library classes? Broken out for public and private colleges
asi or private?
————
811% =
59.46%
Table 5.5 Has the library cancelled information literacy or other in-
library classes? Broken out by tuition, $
ET
S80
0.00% = = = =
CEPT
(5156% I
6.25% = =
DO1E 6167
Oa
50.00% = =
66.67%
62.50% =
53.33%
0
50.00%
(27.78%
83.25%
40.00%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 6.1 Has the library implemented or developed plans to use
distance learning or blended learning to a greater extent than usual in
info literacy and other in-library classes?
No Answer
448% =
Yes
67.16% =
10-45% =
Not implemented
but developing
17.91%
Table 6.2 Has the library implemented or developed plans to use
distance learning or blended learning to a greater extent than usual in
info literacy and other in-library classes? Broken out by Carnegie class
or type of college
Carnegie class or | No Answer
type of college
Community
College
4-Year College
Oph
Offers 4-Year +
Masters Level
Degrees
Offers 4-Year and
sede ays
Class 1 or Class 2
Research
University
Yes
83.33%
a
Not
Vishedceritsrelnerel
elite
developing
67%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 6.3 Has the library implemented or developed plans to use
distance learning or blended learning to a greater extent than usual in
info literacy and other in-library classes? Broken out by enrollment
Enrollment
Owais
Yes
0.00%
12.50%
6.25%
0.00%
55.56%
56.25%
68.75%
88.24%
16.67%
12.50%
12.50%
0.00%
Not
implemented
but
developing
27.78%
18.75%
12.50%
11.76%
Table 6.4 Has the library implemented or developed plans to use
distance learning or blended learning to a greater extent than usual in
info literacy and other in-library classes? Broken out for public and
private colleges
Is your college
public or
private?
| No Answer
0.00%
8.11%
Yes
76.67%
59.46%
10.00%
10.81%
Not
implemented
but developing
13.33%
21.62%
Table 6.5 Has the library implemented or developed plans to use
distance learning or blended learning to a greater extent than usual in
info literacy and other in-library classes? Broken out by tuition, $
OMCIaCTe O INS
No Answer
Less than 9000
9000 - 24999
25000-40000
More than
40000
Fini:
5.596%
Fiera:
6.67%
NCet
83.33%
66.67%
50.00%
66.67%
0.00%
11.11%
18.75%
13.33%
Nols
implemented
but developing
16.67%
16.67%
25.00%
13.33%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Has the library experienced a surge in demand for specific eBook
collections, databases, or other online resources? If so, which ones?
Broken out by Carnegie class or type of college
Community College
1) Not at this time, but the students are still on Spring Break until 3/30/20, so this could
change.
2) ?
3) Not yet
4) -
5) Some increased demand, more to come, if this continues.
6) we are on spring break/closed
4-Year College Only
1) No specific resources, just online resources in general
2) Streaming video
3) Some increase in demand but | can't provide titles.
4) no
5) Not yet but we are currently on spring break.
6) no
Offers 4-Year + Masters Level Degrees
1) Too early to tell but expect this to happen
2) Can't tell yet. We this is our first week back after an extended spring break.
3) No
4) No
5) No
6) I'm too busy to run stats right now, so | haven't noticed if there has been a surge. What
has increased is the number of requests for finding information, but not from a
particular resource.
7) not to my knowledge
8) There has been no significant difference other than the obvious reduction in physical
material check outs.
9) Our consortium (MOBIUS) huge eMO collection (unlimited simultaneous users) and our
own EBSCO pda/dda growing holdings.
10) No
11) Not yet.
12) Yes - specifically videos
13) This is only day two. None so far.
14) Not yet but most classes have been back in session for only 2 days.
15) not yet, since we had extended spring break and the online classes started March 23rd.
16) Yes. Digitization of reserve materials.
17) not yet. we are only 3 days into online classes.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
18) None whatsoever
19) Faculty have expressed a heightened interest in streaming rights to media.
20) No
21) Not yet, but online classes just started yesterday
22) no
23) too early to tell
Offers 4-Year and PHD level Degrees
1) Not that | can tell so far.
2) Not sure
3) Too early to tell.
Class 1 or Class 2 Research University.
1) Too early to tell. Online classes just begun a few days ago.
2) Yes, all of our access is online.
3) Yes, we have seen in increase in demand for eBooks, databases, and virtual reference.
4) Slight increase in requests for digital content—e-books and articles/chapters for
reserves
5) yes, and assistance with searches and finding articles
6) We don't know yet. We only get statistics on a monthly basis. This survey is really a bit
too early.
7) Too soon to know.
8) Not yet. Last week we were on spring break of which the professors were to get their
classes online. During that week, we did help a lot of them digitize more of their
content. This week the requests have fallen off as they are back to teaching but online
this time.
9) None in particular - just generally all.
10) We have seen a surge in requests for streaming video services, especially Kanopy and
Swank.
11) Yes - off campus access
12) Not yet.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
What new steps has the library taken to adjust to a surge in use of
online education at your institution? Broken out by Carnegie class or
type of college
Community College
1) We have sent emails out letting students know about our online resources. We have
enabled to students to keep their materials checked out until classes move back to face
to face format.
2) none
3) Reminding employees about databases and communication lines.
4) The librarian has expanded her hours of coverage for reference and assistance.
5) Developing a plan to address it, including virtual reference desk hours, improved online
resources, etc.
6) We placed our passwords online where students will find them. We are also creating
video tutorials and updating Subject Guides with free resources.
4-Year College Only
1) Librarians are now primarily focused on direct responses and support for faculty and
students (i.e., not working on longer-term projects like updating research guides with
the latest resources or collection analysis)
2) Added LibAnswers product for live chatting and screensharing, increased budget for
streaming video
3) We are providing online support through virtual library classes, student meetings and
online chat.
4) Databases, ZOOM, CHAT
5) Creating a LibGuide specifically in support of online educational resources.
6) We offer instruction via zoom and individual research consultations.
Offers 4-Year + Masters Level Degrees
1) Suspended all print/physical order and working on e-format supply. Unfortunately, we
are at the end of our annual acquisitions budget - so money is very tight.
2) n/a
3) More virtual assistance - added text and chat services (email and phone were already
available).
4) We did set up an online form to take requests for scanned pages for students who did
not have their textbooks with them. We check for eBook availability first and then
copyright permission and then scan.
5) None All our academic resources are electronic.
6) We created a faculty FAQ to help walk them through resources they may be unfamiliar
with.
7) none
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
8) We move our own instruction to online, made provisions for reference only chat and
the use of WebEx for reference help.
9) Promoted our chat service, enhanced our website including updates on services offered
such as our writing center (in now temporarily online-only mode), use of Zoom for our
now more frequent library staff meetings, having incoming calls go to us at home on our
cell phones, continuing ILL to the extent possible (our consortium sharing and courier
are on hold), shuttling incoming print books to home to catalogue, doing eBook and
other cataloguing at home, promoting our online access to many print journals, working
closely with Faculty and the IT department, etc.
10) Clearinghouse web page, purchase of more e-resources, verification of e-resources
11) Made books and eresources more accessible.
12) We already supported online and blended learning so we have just reiterated to the
faculty that we do support online education and have been compiling trial, temporary,
and open-access materials for integrations in courses.
13) We are using zoom to facilitate class learning of electronic resources. Free polling
software that can be used by cellphone for active participation.
14) Notification campus community about chat, email, phone options for research
assistance and other online tools.
15) since most other libraries stopped interlibrary loan services, we started purchasing the
book preferably online version of that
16) We are now offering all services possible virtually.
17) we were setting up a Chat service before the COVID-19 emergency. we got it up and
running faster than we'd planned.
18) Library faculty are working with classroom faculty to assure that our LibGuides are
accessible in Blackboard
19) Other than ordering new online materials, most of the adjustment has been the IT
department's responsibility (training in using Blackboard for example). We have
increased our chat reference coverage.
20) Purchased a couple of eBook titles requested by faculty.
21) n/a
22) none
23) - provided access to new platforms such as JoVE - communicated with faculty and
provided assistance with identifying online resources that can help their transition to
online or remote teaching - continuing to provide ILL services to online resources
Offers 4-Year and PHD level Degrees
1) Created new guides and tutorials to help users find what they need.
2) OTS has tested network to be sure can accommodate increase use
3) providing FAQs for content and service access
4) Online only learning just started yesterday - we will respond as need becomes
noticeable.
5) Online reference
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Class 1 or Class 2 Research University.
1) Organized Research and Instruction librarians to learn more about providing online
assistance.
2) All of our Research and Engagement librarians are assisting our faculty teach online
courses and students with research.
3) Library staff have been assisting in teaching faculty to use our LMS Blackboard.
4) Extended chat reference hours; increased marketing of liaison librarians and staff
expertise.
5) zoom and screencast videos and emails
6) We already had 24/7 chat and did a lot of distance learning support. We are developing
additional resource guides.
7) Nothing specific to date.
8) Set up Zoom and MS Teams for communicating. As a library, we still hold our meetings
but through MS Teams. We are sharing how to do more activities online that haven't
been done before. It has been interesting.
9) We had already been working on this, so have not had any changes.
10) We transitioned all library personnel to work remotely, we provided hardware and
software assistance, we created a Library Remote Services guide, and we created an
online teaching resources guide for faculty. In addition, we are still handling student
and faculty issues on a case by case basis. We also moved back due dates for materials
that haven't checked out and are due, back to May 31, 2020.
11) Databases with assigned texts
12) No further action needed at this time.
13) No new steps, academic libraries have been preparing for this for decades.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
At your library, how much has demand increased for assistance to
help students navigate online classes? Answer as a percentage. It
three times as many students are seeking help, the increase would be
300 %. Broken out by Carnegie class or type of college
Community College
1) Not at this time, but the students are still on Spring Break until 3/30/20, so this could
change.
2) ?
3) 0
4) 0
5) Remains to be seen, as we have not gone fully online yet.
6) 50%
4-Year College Only
1) 200
2) 150%
3) This data has not yet been gathered
4) 50%
5) 0
6) 200%
Offers 4-Year + Masters Level Degrees
1) We will find out - classes are still being migrated to an online format. Next week
(3/30/2020) online courses are to go live.
2) Not much. It's faculty who've been asking for help.
3) None, yet. Classes just started back up.
4) none
5) 0%
6) O(this is a function of IT, not the library)
7) -50% (minus 50%)
8) 75% increase
9) Campus staff dedicated to this relieve us of most of it.
10) 0
11)0
12) can't answer at this time
13) N/a
14) 200%
15) dont know yet
16) 200%
17) demand has not yet increased
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
18) 50%
19) None so far, but we're still on Spring Break. The majority of these queries may be
forwarded to the IT department.
20) 0%
21) n/a
22)0
23) too early to tell, 100% move to online happening 03/30
Offers 4-Year and PHD level Degrees
1) 0
2) don't know
Class 1 or Class 2 Research University.
1) Unknown at this time.
2) lt has more than doubled if not more. It is hard to determine as classes began online
March 23.
3) We have not yet compiled statistics as we are currently working to meet the increased
demand.
4) Just returning from spring break and w online classes—too early to tell
5) 200 %
6) This is way too early. We have only been remote-only since March 16, and that week
was Spring Break. We are now a whole 2 days into remote learning on a larger scale.
7) Too soon to know.
8) 0%
9) 0% - but we are still on spring break
10) This is being handled through ISandT, and not directly through the library. For us in the
library, it remains at 100%
11) 25% increase
12) Guessing about 300%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Has the library been involved in efforts to license eTextbooks to serve
the recent surge in online education? If so, what specific licenses has
the library assisted in negotiating? Broken out by Carnegie class or
type of college
Community College
1) no
2) no
3) no
4) 0
5) Not yet
6) no
4-Year College Only
1) no
2) no
3) Not yet
4) via consortiums
5) No
6) no
Offers 4-Year + Masters Level Degrees
1) No, not with textbooks
2) No.
3) No. Provost negotiated with VitalSource
4) We are collaborating with the campus bookstore and the bookstore is handling these
types of licensing with the publishers.
5) No
6) No, a separate department works with textbooks.
7) no
8) We had previously been working to increasing our e-Book holdings and availability. We
have worked as an institution and also in collaboration with the other UNC system
libraries.
9) Not licensing but Faculty depend on us to keep on top of this and provide needed
resources. We avoid licensing as our focus is not broad but is that of a professional grad
school and also purchasing for ownership is our aim, and many commercial and other
sources our making material freely accessible in this crisis.
10) Yes, Pearson
11) No. The students have the textbooks they need for the semester.
12) No
13) We are using some forms of OER Open Education Resources
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
14) No
15) no
16) n/a
17) no
18) None more than we were already doing
19) No
20) n/a
21) no
22) No
Offers 4-Year and PHD level Degrees
1) Yes and no. The Library itself is not negotiating, but the statewide consortium of which
we are a member has done negotiating for us.
2) no
3) open text book program
4) No
Class 1 or Class 2 Research University.
1) It has been discussed, but we are reviewing options at this time.
2) No.
3) No
4) N/a
5) we have several licenses in place, ProQuest, and other vendors, Wiley, Springer
6) No requests for this at present. We already do a TON of work with OERs, and that is
continuing. We have never bought or licensed other textbooks, and at present, do not
expect to do so.
7) No
8) no more than normal but we do have a bunch online already.
9) No.
10) No, but we are purchasing individual eBooks that support current class offerings.
11) no
12) All eBook access continues as before.
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 7.1 Which of the following describes the library game plan over
the next six months in terms of materials expenditure?
lay ws
sample
No Answer | Wedonot | Weare
We have
really plan | consideringa | shifted
PVM Mrie NO am ULmU MO)IO
spending
changes
print to online | from print
materials
to online
materials
16.42%
49.25%
11.94%
8.96%
We have
Sea ephace telah
shifted
spending to
estes
materials
13.43%
Table 7.2 Which of the following describes the library game plan over
the next six months in terms of materials expenditure? Broken out by
Carnegie class or type of college
Carnegie class | No Answer | We do not
or type of
really plan’
college
PMN M@NIE Nie
changes
Community
College
Ze Ce ba meio
Opat|
Offers 4-Year
+ Masters
Level Degrees
Oita othe
and PHD level
Class 1 or
Class 2
Research
University
37.50%
| 0.00%
JEWS
| 20.57%
0.00%
25.00%
100.00%
43.75%
42.86%
57.14%
We are
eee
eee
| considering | shifted
Se ep iceaDeL aA
a shift from | spending
shifted
print to
from print | spending to
eye ete
to online
eye ete
materials materials
materials
25.00%
0.00%
12.50%
0.00%
0.00%
0.00%
15.63%
12.50%
9.38%
14.29%
0.00%
0.00%
14.29%
14.29%
28.57%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 7.3 Which of the following describes the library game plan over
the next six months in terms of materials expenditure? Broken out by
enrollment
Enrollment
| RSeWieve
1500
peek
4000 - 10000
More than
10000
No Answer | Wedonot'
EVAN
any major
changes
| Weare
ees
eee
MANIK uliTeam mua
Se ep iceaDeL aA
|ashiftfrom | spending
shifted
etme
from print | spending to
eye ete
to online
eye ete
materials materials
materials
Table 7.4 Which of the following describes the library game plan over
the next six months in terms of materials expenditure? Broken out for
public and private colleges
A oltte
college
ili CRS
private?
STS)
ETS
No Answer | Wedonot
reba
We have
really plan | considering | shifted
Blache
a shiftfrom | spending
changes
print to
IK Tm NyebiLE
online
to online
ieee
ieee ele
13.33% = 46.67% = 10.00% == 6.67% =
18.92=% 51.35%
13.51% 10.81%
We have
Sea ephace telah
shifted
SJoreeCeberem cy
online
ieee ele
23.38%
(541%
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
Table 7.5 Which of the following describes the library game plan over
the next six months in terms of materials expenditure? Broken out by
tuition, $
sUvTC ates
9000
24999
25000 -
40000
More than
40000
No Answer
| Wedonot
VIMEO
PMN M@NIE Nie
changes
_
We are
eee
ORCC whem IUEKee
ashiftfrom | spending
etme
from print
eye ete
to online
materials
materials
16.67%
26.67%
13.33%
ees
Sea ephace telah
shifted
spending to
estes
materials
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
As a best guess, what do you think will be the change in library
materials expenditure over the next year? Broken out by Carnegie
class or type of college
Community College
1) So far, | do not know at this time.
2) ?
3) | anticipate cuts. Again.
4) | believe the expenditures will remain almost the same.
5) More of a shifting of expenses than increase, since we have budget cuts. We were
already overspending on digital databases, so more effective and efficient use of these
is in order.
4-Year College Only
1) no significant change
2) 15% lower
3) Library faculty make their own decisions regarding collections in their liaison areas.
Some have increased ebook orders.
4) even to slightly less)
5) We may more seriously discuss moving to more online resources.
Offers 4-Year + Masters Level Degrees
1) Going to mostly online materials
2) Actually, we're probably going to decrease the budget to help the college's budget,
because this virus is bad news for our finances.
3) More eBooks will be purchased than previously, Fewer print journals.
4) None, we have to stay within budget and we were already providing an excellent
collection of online resources.
5) 0
6) If we do not have a budget cut, | anticipate moving most of my materials budget (serials
and monographs) to online resources.
7) 20% more in electronic
8) $250k
9) No significant change. Many items are available only in print and some available also in
the Kindle mode are of no value in our situation.
10) same budget, different emphasis
11) About 20% more for eresources
12) Not sure, our fiscal year doesn't start till July and we won't know until then.
13) Making electronic offerings more robust but not completely using online resources
14) Less spending on hard copies but that was already happening.
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15) less print books and more eBooks and continue the challenges with price increase with
online databases
16) Fewer print materials
17) | suspect our expenditures will be negative compared to this year.
18) Reduction due to budget reduction - NOT from change in attitude or behavior
19) Our official budget will likely remain flat. We may get crisis funding, but that is
unpredictable.
20) Unknown
21) down
22) Difficult to say, not sure how spring and fall semester will play out financially for
university and what that will mean for library budget
Offers 4-Year and PHD level Degrees
1) We don't anticipate much change.
2) The university has made available a special COVID-19 fund to use for expenses related
to the virus; this is outside our regular collection budget
3) ?
4) Depending on the length of online only initiative it is likely to be 80% digital resources.
We still have continuations that are print only.
5) Reduction
Class 1 or Class 2 Research University.
1) The budget is the same but are focused on online materials.
2) Very little change, as we have been spending 90% of our budget for 4 years or more for
online materials.
3) Unable to determine at this time
4) Decrease due to state budget cuts and falling enrollment
5) same -cannot increase
6) | have no idea at all - other than that | expect our state budget to crash, as it is heavily
reliant on oil and agriculture, both of which are in dreadful shape.
7) Continued shift to more online.
8) no change. We have a budget of which we can't spend more than that and e-resources
are more expensive. Currently more than 90% of the collection budget is spent on e-
resources.
9) Weare already epreferred for all collections, and don't anticipate that changing. Our
budget is likely to go down as campus deals with the extra expenses of this crisis.
10) We will reduce our print spending by a minimum of 50%, with corresponding increases
for online resources
11) ???
12) Will stay the same.
13) We already spend over 90% of materials budget online
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Survey of Academic Library Response to the Coronavirus, April 2020 Edition
What is the library policy on library materials that have been handled
by an employee or patron exposed or with a high likelihood of
exposure to the coronavirus? Broken out by Carnegie class or type of
college
Community College
1) No policies have been implemented at this time.
2) wipe down all materials as they are returned to library
3) Disinfect with wipe.
4) We have no written policy.
5) The Library is being sanitized while we're closed to the public for these weeks in April,
possibly May.
4-Year College Only
1) n/a
2) Use sanitizing wipes and/or UV light disinfectant
3) We are not circulating material. All circulation has ceased
4) Segregate for a minimum of 2 weeks
5) All library materials are being "quarantined" for several days before being reshelved.
6) They are left for 7 days and then discharged and shelved with gloves.
Offers 4-Year + Masters Level Degrees
1) We are presently closed to all users. No curb-side services at present as per Campus
instructions. Wearing gloves and frequent hand washing and social distancing.
2) Being closed until at least April 13 will give the virus time to die on all our materials. We
are quarantining materials that come in from the outside for 14 days.
3) Not applicable yet. Handle materials carefully, wipe down with disinfectant wipes, wash
hands
4) All returned physical items are being set aside for at least a week. They will be handled
with gloves and wiped down before reshelving.
5) Disinfect
6) We are quarantining all materials returned to the library.
7) while the library is closed, the book chute is being emptied by one employee wearing
gloves. The items are put on a book truck and left in quarantine. They will be cleaned
once we reopen.
8) We are wiping the covers of all materials that come in via ILL. We are wiping down all
covers of items before they are re-shelved.
9) We don’t and generally can’t determine one’s exposure. We treat all such materials
with the same disinfectant and holding stage.
10) Currently, we circulate nothing. All materials received via mail are quarantined and then
decontaminated. Anything handled is decontaminated.
11) Library materials are left alone for at least 72 hours before handling.
12) That is unlikely as we are all working remotely so we don't have a policy in place.
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13) We will take it out of the system and replace it. We will not be asking for it back.
14) Employees must wash hands or use sanitizer and avoid touching their face after
handling library materials. Wipe down counters and computers.
15) we purchased several UV wands to wand boxes, books, desk surface, etc.
16) We isolate the materials for 3 days.
17) No policy yet as none of us are on campus. If materials are handed in, they will remain
in the book drop until we return to campus -- probably after the term ends
18) We are wiping with Clorox/Lysol wipes.
19) We're working that out, but we may implement a quarantine process for incoming
circulations. We experimented with disinfection but the results were not promising.
20) Quarantined for 7 days, then cleaned.
21) n/a
22) none
23) all materials were being held for three days; no diagnosed cases on campus at this
point; spring break week of 03/16
Offers 4-Year and PHD level Degrees
1) Users are being directed to return all books via our book drop, where they will be left
for several days before being handled. Other materials were wiped down with approved
wipes.
2) Right now, no policy. Since everyone in library is working from home, that hasn't come
up, but we will have to consider when we reopen
3) no policy yet
4) All books are being sanitized as they are returned.
Class 1 or Class 2 Research University.
1) It will be hard to know about this situation. If we are informed, then the materials would
be set aside in a secured area for at least 24 hours.
2) Quarantine of materials for five days. Then handle with gloves. More days than
necessary but it helps our staff feel safe.
3) We do not have such a policy. Since we are all working remotely, no physical library
materials are changing hands.
4) N/a
5) none at branch as yet- by the time we get back to campus the books should no longer
be contaminated
6) Not applicable. We are not accepting ANY returns. No employees have been diagnosed
or indicated any need for self-quarantine, and if they do, well, we're all working
remotely now anyway. There are still just 26 cases in our state.
7) We have our pandemic plan in place with provisions for this. We'd work closely with on-
campus heath officials.
8) Things are put into a room and not touched for 3 days then put through the UV
machine. The UV machine is supposed to kill all germs. Person handling the books has
gloves on.
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9) All materials were in quarantine for 3 days (though we're not there now, so it’s all
indefinite).
10) We do not have a policy in place currently, since we just began our remote work
processes.
11) none known
12) No policy as of yet, since we close indefinitely today.
13) Closed the physical collection
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What other changes previously not mentioned in response to prior
questions has the library made to operate effectively during the Cvid-
19 pandemic? Broken out by Carnegie class or type of college
Community College
1) We are operating with only 2 full-time staff on campus. Until further notice all part-time
staff and work study employees have been asked to not return until further notice.
2) Removing chairs to increase distance between people.
3) We offer hand sanitizer and disinfecting wipes.
4) Working remotely in our age of technology has its strengths, but we have those
employees and students who lack sufficient access to and facility with the tools they
need. to remote work than others e.g. Library Assistant versus Librarians. Also, some of
the library jobs lend themselves more We have computers, etc. available at the Library
that we need to make available.
4-Year College Only
1) Librarians are providing more research results and less research instructions to assist
students who are already stressed out and having to learn new systems. Example:
students email us saying that they need help finding appropriate sources on a particular
topic, and instead of directing them to specific databases and suggesting search terms
and strategies, we are doing that part of the research for them and then sending them
the articles, book chapters, and other sources that we find.
2) Increased advertising of SMS, Email, Chat options for communicating.
3) All university employees have been asked to work from home if their work permits.
4) We took steps as we still had students on campus
5) Weekly update to all students and faculty regarding our changes in services.
Offers 4-Year + Masters Level Degrees
1) Total closure. No access. All employees working remotely
2) We have daily virtual meetings to check in with everyone working from home and
address any issues that come up then.
3) ILL is down.
4) Virtual meetings, online individual research consultations, phones being forwarded.
5) None
6) I've diverted funding from our travel budget to online training, so the staff can continue
to learn while at home.
7) created a specific LipGuide; kept the same reference hours by chat/text; reopened
interlibrary loan for electronic format only
8) Everything has been mentioned. | will say that we began the clean ing and/or holding of
ILL incoming materials when the first cases were reported in the US.
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9) Monitoring listservs and sharing information with consortium colleagues and other
librarians has increased and been focused on this crisis.
10) Only the library director comes into work for a few hours during the week. There is no
contact with anyone.
11) VPN access to more employees, particularly in Technical Services, so they have access to
software that is loaded on their office pc.
12) we first closed the library to public (non-university patrons), then we changed it to all
university employees and students, since we noticed students come in group and use
the study room for a group study. we now deliver books to them at the door or curbside
if they come by their car. all information has been posted.
13) In addition to the scheduled online reference services, the library faculty are having
online office hours
14) Shifting work-related software to laptops for home use; implementing virtual meetings
in place of in-person meetings.
15) working on plan to forgive or pay any student fines/fees assessed during library closure;
also working on plan to pay mailing/shipping costs for materials that will be returned
when library reopened
Offers 4-Year and PHD level Degrees
1) Most of us are working from home. Most of us have had our office phone numbers
forwarded to our personal phones (mainly mobiles) to make ourselves accessible. We
are using interoffice chat more to stay in touch, including things like Microsoft Teams.
We are striving to continue, to the best of our abilities and resources, to support our
campus community.
2) Expanded CHAT Reference hours
3) The university conducts weekly mandatory all staff/all faculty meetings via Zoom. The
library is doing the same
4) Allservices online. No ILL. No physical book circulation.
Class 1 or Class 2 Research University.
1) Only public service staff are expected to report to the campus libraries and work half
day on-campus and half day from home. The Provost stated the buildings should be
open for students who need to use the computers.
2) You have covered it.
3) All library staff have had to learn how to use Slack as a communication tool, and WebEx
as a video conferencing tool.
4) Better focus on priorities; ability to focus on special projects
5) more communication and sharing of tips and resources
6) N/A
7) Support for staff working remotely. Daily communications from the Dean
8) Our management team meets daily to talk about what they have encountered, what has
been accomplished and any problems they have. Things are settling down. We used to
meet twice a month. Everyday is too much so as things do calm down we will probably
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go to a weekly meeting. Same with senior management team. We keep in touch with
staff at least weekly to stay connected to them. Everyone has something they can
accomplish from home. More professional development that is delivered on line,
cleaning out their folders and email, and continuing to be productive in meetings and
updating procedures as we move forward.
9) We have collaborated with other departments across campus to resolve issues for our
students and faculty.
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